10 year screen burn warranty
Samsung QLED and Dynamic Crystal Colour UHD TVs deliver exceptional High Dynamic Range (HDR)
Samsung’s QLED and Dynamic Crystal Colour UHD TVs deliver exceptional High Dynamic Range (HDR) without being susceptible to screen burn. We are so confident in our screen technology that we can offer you a 10 year screen burn warranty.
Purchase any 2017 Samsung QLED or Dynamic Crystal Colour UHD TV between 1st May 2017 and the 30th November 2018 or qualifying 2016 Samsung SUHD Quantum dot TVs between 1st May 2017 and 30th November 2017. Register your product within 90 days from purchase to qualify for the 10 year screen burn warranty.
Terms and Conditions apply.
Register your qualifying Samsung TV to receive a 10 year screen burn warranty
See below for the eligible Samsung TVs
What is screen burn?
So called screen burn or burn-in can happen when you display a fixed image, logo or ticker bar for a long period of time on screen. Some manufacturers’ warranties are not valid if you leave the same image on screen for a period longer than an hour. When screen burn happens the pixels become damaged and retain the colour that they have previously been displaying. This is called ‘image sticking’ or ‘ghosting’ and means that the screen image or logo stays on the screen whatever content you are trying to watch.
Watching films, news tickers, sports channels with static logos and gaming can be more susceptible to screen burn. Be safe in the knowledge you can enjoy incredible Ultra HD Premium picture quality whatever you watch.
Experience incredible picture quality
This warranty is particularly impressive when you consider QLED and Dynamic Crystal Colour UHD TVs have 64 times more colours than conventional UHD TVs and achieve at least 1,000 nit* brightness levels to display the latest movie content just as the creators intended.
*MU8000 & MU7000 82" & 75" have HDR Extreme not 1,000 nits. *Q9F 88" HDR 1500.
QLED. The Next Innovation in TV.
Ground-breaking Quantum dot technology delivers Certified Ultra HD Premium picture quality and a world's first 100% Colour Volume**, displaying jaw-dropping colour that’s unbelievably true-to-life, flawlessly realistic, has the highest luminance levels and exceptionally real blacks. Discover an elegant, minimalist design for your living space and take control of your compatible devices with a single powerful Premium One Remote Control.
**100% colour volume measured to DCI-P3 Standard, certified by VDE.
2017 Samsung QLED or Dynamic Crystal Colour UHD TV that are eligible for the 10 year screen burn warranty
2016 Samsung SUHD Quantum dot TVs that are eligible for the 10 year screen burn warranty
Find out more about these qualifying products
Frequently Asked Questions
What products are eligible for the 10 year screen burn warranty?
All 2016 SUHD Quantum dot models sold from a participating retailer in the UK and Ireland until 30th Nov 2017. All 2017 QLED and Dynamic Crystal Colour UHD models sold from a participating retailer in the UK and Ireland until 30th Nov 2018.
When do I have to register?
You must register your product and purchase details within 90 days of purchase. The promotion runs from the 1st May 2017 to the 30th November 2017 for 2016 SUHD models and 30th November 2018 for 2017 QLED and Dynamic Crystal Colour UHD models.
How do I register my product for the 10 year screen burn warranty?
At www.samsung.com/uk/screen-burn use your current Samsung account or register for a new Samsung account. Next log in and upload your purchase details including retailer, product, serial number and an electronic copy/image of the invoice/receipt.
What is a valid proof of purchase?
You will need to submit a copy or image of your TV receipt/invoice as proof of purchase. These should include details on the product purchased, store details and purchase date.
What happens if I lose my receipts?
We will not be able to process your registration without a valid receipt accompanied with all of the information requested on the registration form.
How will I know my product has been registered for the 10 year warranty?
We send you an email confirmation that your product has been registered. You will also be able to see this registration on your Samsung account.
What is covered by the 10 year screen burn warranty?
The warranty covers registered qualifying products used in a normal domestic environment for unintentional or accidental screen burn. Please see the Terms and Conditions for further information.
How do I make a claim?
In the unlikely event that you believe your product has experienced screen burn please contact Samsung Support hotline UK: 0330 726 7864 /EIRE: 0818 717 100. Be ready to supply the information stated in the Terms and Conditions.
TERMS & CONDITIONS
Promoter: Samsung Electronics (UK) Limited, Samsung House, 1000 Hillswood Drive, Chertsey, Surrey, KT16 0PS (“Promoter”). Participants who purchase a new qulifying (i.e. not second hand or ex demonstration) 2017 Samsung QLED or Dynamic Crystal Colour UHD TV in the UK or Ireland between 1st May 2017 and 30th November 2018 from the specified retailers will be entitled to benefit from a 10 year screen burn warranty period. Offer applies to certain models and retailers only. Please see www.samsung.com/uk/screen-burn for list of applicable products and retailers. To register, you must visit www.samsung.com/uk/screen-burn, fill out your product details and upload a copy of your proof of purchase within 90 days. Warranty only applicable for use of product in a normal domestic environment, not for commercial use. The standard warranty terms and conditions (as set out in the warranty card provided with your product) will not be affected by this promotion. Full terms and conditions are available at www.samsung.com/uk/screen-burn.