About Us

About Us

28 Years of unparrelled Service. Hi-Fi Confidential Ltd, established in 1988 as an independant family run business specialising in retail of the best & the finest audio and visual Products. We always strive to provide with the best Customer Service as well as ensuring our prices are some of the most competitive in the UK.

As a company our motto has always been to provide our customers with the best products , we have always purchased our goods direct from the manufacturer in the UK. We do not deal with grey imports.  We hold direct accounts with all of the major manufacturers. We only Sell Brand New Boxed goods. Ex-display goods are only sold with the full description and state of the item and Packaging.

Our Mission

To provide our customers with the Brand New products for their individual needs whilst providing an unparalleled level of Customer Care service and competitive pricing.

Our Rating

We held the Google Certified Shop status for as long as the program was running, which has now been replaced with Google Customer Reviews. Our Customer Service and over- all performance rating is 98-99 %. We are proud to have the distinction of  the most Awarded Independent Retailer in London winning Prestigious "Samsung Store of the Year" Award (2014) and we are the finalist for "Samsung Store of Year (2015)" and  the EST's "Consumer Electronics Retailer of the Year".

We are Grateful for our Customers' and Suppliers' continous Support and trust.